Unscheduled
The preventive visit nobody booked
A contract promises four visits a year, and the fourth is remembered in the month the contract renews.
AMC & Service Management
Deliver the Contract You Actually Sold
Every AMC holds what it covers and what it does not, generates the preventive visits it promised, measures SLA against those terms, and raises the renewal while there is still cover to renew.
- Visits from the contract
- SLA against the promise
- Renewal alerts
Cover in writing
Inclusions and exclusions, so callouts start from agreement.
Visits scheduled for you
The contract generates them, not somebody's memory.
SLA you promised
Escalated before a breach, while it still matters.
Renewals in time
Raised with the visit history beside them.
A service contract is a promise. Most of them are kept from memory.
Three gaps account for most of what a service business gives away, and none of them is a technical problem.
Undefined
Both sides remember the cover differently
What the contract includes was agreed in a conversation, so every callout starts with an argument.
Unrenewed
Cover lapsed before anyone called
Renewal dates sit in a spreadsheet, so a contract ends quietly and the customer only notices at a breakdown.
Neome closes all three by putting the cover, the schedule and the renewal on the contract itself.
Contracts
The contract says what is covered, and what is not
An AMC is linked to the customer and the assets it covers, carrying the terms, the inclusions and, just as importantly, the exclusions. One contract can span several sites and several machines, so a customer with three plants is one relationship rather than three spreadsheets.
- Customer and asset linked
- Inclusions and exclusions
- Multi-site, multi-asset
Preventive visits
The visits the contract promised, scheduled by the contract
Visit frequency is configured on the contract, so the schedule generates itself rather than depending on someone remembering. Each visit is assigned to a technician with its checklist attached, and a visit that has not happened is visible as a shortfall against what was sold.
- Frequency from the contract
- Technician assignment
- Execution tracked
Breakdowns
A breakdown between visits still belongs to the contract
A corrective call is raised against the same contract and asset, so the history of a machine is one list rather than scattered across visit reports and phone calls. Response and resolution deadlines come from the contract rather than an internal target, and a call approaching one escalates before it breaches, which is the only point at which that information is still worth having. A third failure on the same asset in six months is visible as a pattern, which is what turns a service call into a conversation about replacement.
- Raised against the asset
- SLA from the contract
- Escalation before breach
Renewals
The renewal conversation happens while there is still cover
Expiry dates raise alerts well before they arrive, with the contract's visit history and SLA record beside them. That turns a renewal from an awkward call into an evidenced one, and it stops cover lapsing quietly between a customer and a supplier who both assumed the other would raise it.
- Renewal alerts
- History beside the date
- Expiry visible in advance
Reporting
Whether the contract was honoured, and whether it paid
Set a date range and every figure below it is bounded by those dates.
Visit compliance
Did they get what they paid for?
Visits completed against the visits the contract entitles the customer to, which is the shortfall a renewal conversation turns on and the one nobody can produce from a diary.
SLA compliance
Are we keeping the promise?
Response and resolution times measured against the commitment in the contract rather than an internal target, by customer and by contract.
Contract profitability
Which contracts are worth renewing?
Visits, corrective calls and parts consumed costed against what the contract is worth, so a contract that is quietly losing money is visible before it is renewed at the same price.
All the features, done right
AMC contracts
Customer and asset linked.
Coverage terms
Inclusions and exclusions stated.
Multi-site
Several sites on one contract.
Visit scheduling
Frequency from the contract.
Technician assignment
Named, with a checklist.
Breakdown calls
Raised against the same asset.
Asset history
Every visit and failure in one list.
Parts used
Issued from stores against the job.
SLA tracking
Measured against the contract.
Escalation
Before a breach, not after.
Renewal alerts
Raised while cover still runs.
Mobile apps
Technicians close on site.
Before you move your contracts across
The questions service businesses ask before the first AMC goes into Neome.
What it costs
One price, and AMC & Service Management is already in it
₹299/ user / month$9.99/ user / month
There is no separate charge for this module. The same per-user price covers AMC & Service Management and the other 25+ modules, so adding a second or third one costs nothing extra.
- 15-day free trial
- No credit card to start
- Billed monthly · Minimum 5 users
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