Repeated
The customer explains it again
A new person picks up the thread with none of the history, so the customer tells the story a third time.
Support Chat & Customer Portal
Answer Once, and Let the Customer Check the Rest Themselves
Live chat with every past conversation already attached, saved replies for the questions that repeat, a ticket raised automatically when one is needed, and a portal where customers track it without calling.
- History attached
- Tickets from chat
- Self-service portal
Chat with context
Nobody asks the customer to explain it again.
Saved replies
The repeat questions answer themselves, with the detail filled in.
Nothing evaporates
A promise in a chat becomes a ticket with an owner.
Customers self-serve
Their tickets and orders, without a phone call.
Support is slow for one reason: nobody has the context.
Three gaps account for most of the time a support desk loses, and none of them is an effort problem.
Unrecorded
The chat ended, the problem did not
A promise made in a conversation leaves no ticket behind, so nothing chases it and nobody owns it.
Interrupting
Every status question is a phone call
Customers cannot see their own tickets or orders, so the only way to find out is to interrupt someone.
Neome closes all three by attaching the history, turning conversations into tickets, and letting customers look for themselves.
Live chat
Answer with the whole history already on screen
Chat sessions are linked to the customer, so every earlier conversation is attached before a word is typed. Agents see a queue with who is waiting and for how long, sessions are assigned rather than grabbed, and a manager can watch the room without stepping into it.
- Customer-linked sessions
- Full conversation history
- Assignment and monitoring
Templates
Stop retyping the answer to the same question
Saved replies cover the questions that repeat, and they fill in the detail from the conversation rather than arriving as generic boilerplate. That keeps first-response times short and leaves agents with time for the questions that actually need thinking about.
- Predefined responses
- Context filled automatically
- Faster first reply
Tickets
A conversation becomes something that can be chased
When a chat needs work beyond the conversation, it becomes a ticket automatically, carrying the customer, the conversation and any order reference with it. The chat stays linked, so whoever picks the ticket up reads what was said instead of asking the customer to repeat it.
- Raised from the chat
- Conversation stays attached
- Owner and status
Customer portal
Let customers answer their own status questions
A portal gives your customer their own tickets, their order history and their past conversations, with role-based access deciding what each contact sees. Most status questions never become a call, and the ones that do start from the same record you are looking at.
- Their tickets and orders
- Role-based access
- Start a chat from the portal
Reporting
One view of what support is actually carrying
Set a date range and every figure below it is bounded by those dates.
Open load
What is support carrying?
Open tickets and live conversations by category and owner, on the same screen as the conversations that produced them.
First response time
How fast do we answer?
Time to first reply across chat and tickets, which is the number customers actually judge support on.
Who is asking most
Where is the load coming from?
Volume by customer and by topic, which usually points at a product problem or a gap in the portal rather than at the support team.
All the features, done right
Live chat
Customer-linked, real-time sessions.
Conversation history
Every past chat attached.
Assignment
Sessions land with a named agent.
Saved replies
For the questions that repeat.
Tickets from chat
Raised automatically, with context.
Linked records
Orders and tickets on the same thread.
Customer portal
Their tickets, orders and chats.
Role-based access
Agent, manager, customer, admin.
First-response time
Measured, not estimated.
Dashboards
Open load and per-agent performance.
Manager monitoring
Watch the room without interrupting.
Mobile apps
Answer from a phone.
Before you move your support across
The questions support teams ask before the first customer chat lands in Neome.
What it costs
One price, and Support Chat & Customer Portal is already in it
₹299/ user / month$9.99/ user / month
There is no separate charge for this module. The same per-user price covers Support Chat & Customer Portal and the other 25+ modules, so adding a second or third one costs nothing extra.
- 15-day free trial
- No credit card to start
- Billed monthly · Minimum 5 users
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