Undocumented
The knowledge left when the person did
How something is actually done lived with one experienced colleague, and now it is being rediscovered.
Knowledge Library
Write It Down Before the Person Who Knows It Leaves
Articles organised so they can be found, reviewed before they go live, versioned so old guidance survives, and improved from what readers rated and what they searched for and did not find.
- Reviewed before live
- Version history
- Failed searches tracked
Findable, not just stored
Categories and search, because a library nobody navigates dies.
Checked before it is trusted
A confident wrong answer is worse than none.
History kept
What the guidance used to say still exists.
Written from demand
Searches that found nothing become the next articles.
A knowledge base is trusted right up until it is wrong once.
Three gaps account for most of why internal libraries get abandoned, and none of them is a writing problem.
Unverified
Nobody checked before it went live
An article published straight from a draft is a confident answer that may be wrong, which is worse than none.
Stale
The guidance describes last year's process
Articles are written once and never revisited, so the library is trusted right up until it is not.
Neome closes all three by reviewing before publishing, keeping the history, and writing from what readers actually searched for.
Structure
Findable, or it may as well not exist
Articles are organised into categories and written with proper formatting rather than pasted as flat text, so the library can be navigated as well as searched. A knowledge base nobody can find their way around gets used once and abandoned.
- Category-based organisation
- Rich formatting
- Navigable by team and customer
Publishing
Through review, not straight to live
An article moves from draft to review to published, with an approver releasing it. Because a confident wrong answer does more harm than a missing one, the review step is the difference between a library people trust and one they check twice.
- Draft, review, publish
- Approver releases it
- Controlled publishing
Versions
Keep what changed, not just what is current
Every article carries its version history, so an update does not erase what the guidance used to say. That matters when something was done the old way for a reason, and it matters more when somebody needs to know which version was live at the time.
- Version tracking
- Full history retained
- What changed, recorded
Audience
One library, and nothing internal reaching a customer
Role-based access decides what each audience sees, so internal procedures, field work instructions and customer-facing how-to articles live in one library without leaking into each other. That is what makes it safe to open part of it through the portal.
- Access by role
- Internal and customer-facing
- Nothing exposed by accident
Reporting
Let the readers tell you what to write next
Set a date range and every figure below it is bounded by those dates.
Article ratings
What is helping?
Ratings per article, which separates the pages that are working from the ones that are quietly misleading people.
Searches with no result
What is missing?
The questions your team asked that the library could not answer, which is the most useful list it produces and the one that should decide what gets written next.
Most viewed
What is being used?
Views by article and by category, so effort goes where it is read rather than where it was easiest to write.
All the features, done right
Categories
So the library can be navigated.
Rich articles
Formatted, not pasted flat.
Search
Across every published article.
Approval workflow
Review before it goes live.
Version tracking
What changed, and when.
Version history
Old guidance is kept, not erased.
Article ratings
Readers say what helped.
Usage insights
What is read, and what is not.
Failed searches
The questions you cannot answer.
Outdated alerts
Stale articles flagged for review.
Role-based access
Author, approver, viewer, admin.
Mobile apps
Look it up where the work is.
Before you start writing it down
The questions teams ask before the first article goes into Neome.
What it costs
One price, and Knowledge Library is already in it
₹299/ user / month$9.99/ user / month
There is no separate charge for this module. The same per-user price covers Knowledge Library and the other 25+ modules, so adding a second or third one costs nothing extra.
- 15-day free trial
- No credit card to start
- Billed monthly · Minimum 5 users
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