Unowned
The issue was raised in a group chat
Everyone saw it and nobody owns it, so the first anyone knows of it being missed is the complaint.
Ticketing & Task Management
Give the Issue an Owner and a Clock
Tickets carry a category, a priority and an SLA from the moment they land, break into tasks somebody owns, and escalate to a manager before the deadline rather than after it.
- SLA by category
- Tasks with owners
- Escalation before breach
Never a group chat
Every issue has one owner, not everyone's attention.
A clock set by rule
Category and priority decide the deadline, not tone of voice.
Work broken down
Tasks with owners, so closure is a fact.
Warned in time
Escalation while something can still be done.
Work raised in a chat belongs to everyone, which means nobody.
Three gaps account for most of what a busy team drops, and none of them is a capacity problem.
Untimed
Urgent means whatever the sender felt
Without a category and a clock, the queue is worked by who chased hardest rather than what is owed.
Unfinished
Closed, but the work was not done
A ticket is marked resolved while the follow-up nobody wrote down is still outstanding.
Neome closes all three by giving the issue an owner, the clock a rule, and the closure a definition.
Tickets
An issue with an owner, a category and a clock
Every ticket is linked to whoever raised it, classified by category and priority, and carries an SLA deadline from the moment it lands. That is what turns a queue from a list of complaints into something that can be worked in the order the business actually owes.
- Customer or colleague linked
- Category and priority
- SLA from creation
SLA
The deadline comes from a rule, not from a mood
Response times are configured by category and priority, so a quality issue and an access request are not measured against the same clock. The rule decides the deadline, which removes the argument about whether something was urgent from the moment it was raised.
- Configured per category
- Priority-driven timelines
- Monitoring and breach alerts
Tasks
Break the ticket into work somebody owns
Tasks hang off the ticket with their own owner and due date, so resolving something that takes three people is tracked as three pieces of work rather than one vague state. A ticket closes when its tasks do, which makes closure a fact rather than an opinion.
- Ticket-linked tasks
- Owner and due date
- Reminders before the date
Escalation
Somebody hears about it before it breaches
A ticket approaching its deadline escalates to the manager while there is still time to act. Auto-close after the customer confirms keeps the queue honest at the other end, so open tickets are genuinely open rather than resolved ones nobody tidied.
- Escalation before breach
- Overdue rules
- Auto-close on confirmation
Reporting
See the queue, and whether it is getting better
Set a date range and every figure below it is bounded by those dates.
Open and breaching
What needs attention now?
Open tickets by category and priority, with the ones breaching today separated out, so the day starts with the right list.
Resolution time
How long are we taking?
Time to first response and to resolution, by category, so a slow area is visible as a pattern rather than a feeling.
Backlog and compliance
Is it getting better?
Backlog over time against SLA compliance, which together show whether the team is keeping up or quietly falling behind.
All the features, done right
Tickets
Linked to whoever raised them.
Categories
So the right rule applies.
Priority
Set by rule, not by tone of voice.
SLA tracking
A deadline from the moment it lands.
Tasks
Owned work hanging off the ticket.
Due dates
With reminders before they pass.
Assignment
Named owner, not a shared inbox.
Escalation
Before the breach, to the manager.
Auto-close
After the customer confirms.
Full history
Every status change, with its author.
Dashboards
Open load, breaches, backlog.
Mobile apps
Pick up a ticket anywhere.
Before you move your queue across
The questions teams ask before the first ticket is raised in Neome.
What it costs
One price, and Ticketing & Task Management is already in it
₹299/ user / month$9.99/ user / month
There is no separate charge for this module. The same per-user price covers Ticketing & Task Management and the other 25+ modules, so adding a second or third one costs nothing extra.
- 15-day free trial
- No credit card to start
- Billed monthly · Minimum 5 users
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