Rider lifecycle management
Rider pipeline, onboarding, documents, profile, status, discounts, and history run in one place, from first contact through verification to active rider.
Case Studies
HCD India
hcdindia.comRider & Fleet Transformation
How HCD India connected rider onboarding, fleet, payments, and IoT with Neome
HCD India replaced manual rider onboarding, rental collection, complaint follow-ups, and disconnected fleet tracking with one integrated rider and fleet management platform.
Electric two-wheeler rental and fleet managementGurgaon, India
End-to-end
Rider and fleet lifecycle
IoT-based
Vehicle KM and location tracking
Automated
Daily rental deduction
1
Centralized operations dashboard
The challenge
HCD manages a large ecosystem of riders, vehicles, branches, rentals, payments, maintenance, complaints, and spare parts. As operations grew, running these activities manually and across disconnected processes became increasingly difficult.
- Manual rider onboarding with no centralized view of the rider pipeline.
- Vehicle assignment and availability tracked by hand across multiple branches.
- Daily rental calculation and collection handled as a manual process.
- Rider payments, outstanding balances, and wallet recharges tracked manually.
- Limited visibility into vehicle kilometres and actual fleet usage.
- Complaint registration and follow-up managed manually, with job work and invoices tracked separately.
- Spare-parts and vehicle inventory managed outside any connected system.
- No way to connect payment status with vehicle operations.
The Neome solution
Neome designed and built an integrated Rider & Fleet Management Platform — admin web, rider mobile app, and IoT — so information flows automatically from one stage of the operation to the next instead of each process being digitized in isolation.
Fleet and branch management
Vehicle master, rider-to-vehicle mapping, availability, movement, and maintenance are tracked branch-wise across every location.
Digital wallet and online payments
Riders recharge online while the platform records transactions, automatic deductions, and outstanding balances in a single ledger.
Automated rental workflow
Daily rental is calculated and deducted automatically, with rider-wise, pending, and historical rental tracking.
Complaint, job work, and invoicing
Rider complaints are assigned, converted into job work with parts and labour drawn from spare-parts inventory, invoiced, and closed with status tracking throughout.
IoT tracking with payment-linked vehicle control
Connected vehicles report location, kilometres, status, and usage. When a rider crosses a configured payment threshold, the supported IoT infrastructure can restrict the vehicle and re-enable it once payment or recharge completes.
Workflow digitized
1Rider pipeline
2Onboarding
3Verification
4Vehicle assignment
5Wallet activation
6Daily rental
7IoT tracking
8Maintenance and job work
Before and after Neome
Before
After
Manual, multi-step rider onboarding
Digitized onboarding with a centralized rider pipeline
Vehicle assignment tracked manually
Digital rider-to-vehicle mapping
Disconnected processes across branches
Centralized branch management and reporting
Manual rental calculation and collection
Automated rental calculation and deduction
Manual payment tracking and recharge
Digital wallet with online recharge and payments
Limited visibility into vehicle KM and usage
IoT-based kilometre and usage monitoring
Manual complaint reporting and job-work tracking
Digital complaint-to-job-work workflow with invoicing
Manual intervention to enforce payment
Payment-linked vehicle control
Measured outcomes
Connected
Operational workflows
Riders, vehicles, payments, complaints, maintenance, and inventory run as linked processes.
Digital
Payment management
Wallet, online recharge, automated deductions, and centralized transaction history.
IoT-based
Fleet visibility
Vehicle kilometres, location, and status reported from connected vehicles.
Structured
Complaint resolution
Complaint-to-job-work workflow with status tracking through to closure.
One
Management view
Central dashboards for rider, vehicle, payment, rental, inventory, and complaint data.
Lower
Manual intervention
Automated rental, payment, and fleet workflows reduce operational follow-up.
Key learnings
- Digitizing the whole workflow creates more value than digitizing individual tasks.
- Real-time IoT data on kilometres and usage gives management a truer picture of fleet activity.
- Automated rental deductions and wallet transactions remove repetitive manual work.
- Giving riders direct access to payments, recharge, and complaints reduces dependency on branch teams.
- Connecting payment status to vehicle operations creates control while reducing manual intervention.
HCD now runs riders, vehicles, branches, rentals, wallet, payments, complaints, job work, inventory, and IoT as one centralized solution — a more automated, transparent, scalable, and data-driven fleet operation.
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Talk to Neome about the modules and rollout path that fit your team.