Tanya Collection Ltd

Jewellery Manufacturing Digitized

How Tanya Collection Ltd brought jewellery manufacturing, CRM, and vendor operations onto Neome

Tanya Collection Ltd replaced disconnected tracking across manufacturing, workers, vendors, customers, repairs, and internal follow-ups with one platform built around its jewellery workflow.

Fine diamond jewellery manufacturingBangkok, Thailand

Platform for jewellery operations

End-to-end

FO plan through end of process

Custom

Workflows around their process

Live

Management dashboard

The challenge

Tanya Collection was running manufacturing planning, workers, vendors, customers, repairs, and internal approvals as separate processes. As the business grew, that made status hard to see and follow-up dependent on whoever last held the record.

Different teams kept their own records, with no shared view of the operation.
Manufacturing and FO planning needed tighter coordination.
Worker rejects and production activity had no structured tracking.
Vendor rates and vendor business lived outside a central record.
Customer and CRM interactions had no single history.
Repair and maintenance work lacked consistent follow-up.
Meetings, calendars, checklists, and internal complaints were hard to see.
Management had no real-time dashboard across these activities.

The Neome solution

Neome brought those activities onto one platform, with modules and workflows configured around Tanya Collection's jewellery manufacturing process.

CRM and jewellery catalogue

Customer records, interactions, CRM registers, customer labour, and the jewellery catalogue sit in one history the team can look up.

Manufacturing and worker management

FO plans, worker rejects, production checklists, and end-of-process (EOP) tracking give manufacturing a structured record from plan through completion.

Vendor management

Vendor rates, vendor business, and related activity are kept in one place for the teams that work with them.

Repair and maintenance

Repairs and maintenance are logged with status and follow-up, so open work stays visible.

Meetings, checklists, and complaints

Calendar items, meeting follow-ups, operational checklists, tickets, and internal complaints can be assigned, owned, and tracked through to resolution.

Rates and the management dashboard

FX position, vendor rates, and customer labour sit alongside a dashboard covering CRM, manufacturing, rejects, vendors, repairs, tickets, and meetings.

Workflow digitized

1CRM

2Jewellery catalogue

3FO plan

4Manufacturing

5Worker rejects

6Vendors

7Repair and maintenance

8Tickets

9End of process

10Dashboard

Before and after Neome

Before

After

Customer, vendor, and worker records kept separately

One platform for customer, vendor, worker, and manufacturing information

Activity status chased across teams

Dashboards and workflows show where work stands

Meetings, complaints, tickets, and repairs followed up informally

Follow-ups assigned and monitored through to resolution

FO planning, rejects, and end of process tracked informally

Manufacturing steps recorded in a structured workflow

Vendor business and rates held in disconnected records

Vendor rates and vendor business kept in one system

Teams depended on multiple records to find an update

Relevant business information available from the same platform

Measured outcomes

One

Operational platform

Customer, vendor, worker, manufacturing, and follow-up records managed together.

Clearer

Process visibility

Dashboards and structured workflows show the status of key activities.

Assigned

Follow-up

Meetings, complaints, tickets, repairs, and maintenance can be owned and monitored.

Structured

Manufacturing

FO planning, worker rejects, and end-of-process activity tracked systematically.

Central

Vendor records

Vendor business and vendor rates maintained in one system.

Custom

Jewellery workflow

The platform follows Tanya Collection's manufacturing process.

Key learnings

Jewellery manufacturing needs the platform shaped around FO plans, worker rejects, vendors, and repairs.
Central records for customers, vendors, and workers remove the need to rebuild history from separate files.
Assigning meetings, complaints, tickets, and repairs makes follow-up visible to the team that owns it.
A single dashboard is what lets management see CRM, manufacturing, vendors, and repairs together.

Tanya Collection now runs CRM, the jewellery catalogue, FO planning, worker rejects, vendors, repairs, tickets, and end-of-process tracking as one connected workflow, with management visibility across the operation.

Ready to map your workflow?

Talk to Neome about the modules and rollout path that fit your team.